Terms and Conditions

Information published on this web site is provided for the use of its visitors. Although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Tetbury Pilates may alter the information on its web site from time to time. Tetbury Pilates shall have no liability arising from the use by any party of the information on this web site. Tetbury Pilates exclude all liability for contamination or damage caused by any virus or electronic transmission.
When you make a booking, it will be treated as used whether or not you attend the session if you gave us less than 24hrs to cancel or reschedule your booking.
Please arrive on time for your class. All classes are structured with a warm-up, to prepare your body for the workout and to help avoid injury. If you are more than 10 minutes late, you will not be able to join the class, and your booking will be treated as a late cancellation. Due to health and safety regulations, there are absolutely no exceptions.

Cancellation Policy

Dear Clients,
Our cancellation policy is set out below:
One-to-One/Duet sessions:
The studio operates a 24 hour cancellation policy. If you inform us you will be unable to attend your session you will not be charged provided you give at least 24 hours notice. For Duet sessions if one client attend but not the other the normal fee is still applicable.
Classes:
It is not possible to cancel your place in a class if you are enrolled in a course. However, if you are able to give 6 hours notice the system will enable you to ‘bank’ that session and have the possibility of moving into an alternative class during the same term to make up your missed session. Please note that this may not always be possible where classes are full. Missed classes cannot be carried over to the next term.
When making your booking, please remember you need to give us 6hrs notice to cancel your session. You may cancel or reschedule via our online booking system.
Please use Mindbody Online to cancel classes with at least 6hrs notice, the credit for your session will not be used and it will remain on your account.
If you neglect to cancel 6hrs in advance, it will be treated as having been used, whether or not you attend, and you will not be entitled to a refund or to reschedule.
Clients with a termly booking will be required to use up any cancelled sessions during the same term.
Clients making a single class booking will be required to use up the cancelled session during the validity period of their single class pass.
Please do not come in to practice if you are un-well. It won’t help you get better (plus working out when you have a cold or flu can sometimes prolong your symptoms and make you feel worse).
Tetbury Pilates reserves the right to cancel any class that does not have any registrants when registration closes, 2hrs before class start time.
If we have to cancel your session, for any reason (such as instructor illness or emergency), we will do our best to give you advance notice and in such instances, your purchase will be available to use for another booking.
Thanks You

Liability Waiver

You will receive a Physical Activity Readiness Questionnaire and Informed Consent on your first visit to the studio, which you must complete before you can participate in any class, event, activity, course, workshop or other programme with Tetbury Pilates or studio facilities. Using Tetbury Pilates studio facilities and equipment, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns that there are certain, inherent risks and dangers when taking part in exercise. You acknowledge that you have voluntarily chosen to participate in a programme of physical exercise, and that the body’s response to such exercise cannot always be predicted. You acknowledge that these risks cannot be eliminated regardless of the care taken to avoid injuries. You further acknowledge that the specific risks vary from activity to activity but range from (1) minor injuries such as scratches, bruises and sprains; (2) minor injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, concussions; and (3) catastrophic injuries including paralysis and death. You acknowledge that Tetbury Pilates strongly recommends that you consult with your physician prior to commencing your practice with us and failure to do so, is your responsibility. You will notify us as soon as possible if there are any changes to your physical condition and complete an updated PAR-Q. Failure to notify us of any changes to your condition that may put you at risk of injury is your responsibility. At all times, you will comply with all stated customary terms, posted safety signs and verbal rules given to you by instructors and staff. In consideration of being allowed to participate in and access the Tetbury Pilates studio facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Tetbury Pilates classes and studio facilities, (2) release, indemnify and hold harmless Tetbury Pilates and their respective members, employees, representatives and agents and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in Tetbury Pilates classes or use of Tetbury Pilates studio facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Tetbury Pilates classes and studio facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger and (c) have not been instructed by a physician no to participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in participating in Tetbury Pilates classes and/or using studio facilities and do so at your own risk.

Purchase Policy

By clicking “Place Order” you confirm you have read and accepted our terms and conditions.
When you purchase a session or package of sessions you are paying for the session, and not the teacher. In some instances (emergencies), we may have to change the instructor with/without notice.
We cannot guarantee specific equipment will be available for your private or duet lessons. If you prefer, for example a reformer workout, please let us know at time of booking so that we can try to accommodate your request.
We may increase our prices at any time. We will give you no less than 14 days notice of such increase by updating our website, our newsletter, social media sites and notice in-studio.
We may at any time, choose to withdraw a type of session, price option or promotion.
Please note the expiration of your purchase.  There are no extensions/refunds on any lessons purchased but not used before their expiration.

Returns / Refunds

You cannot transfer unused sessions or bookings without our permission. Please, just ask us. Such permission will not be unreasonably withheld.
No refunds or extensions will be given for expired classes or packages.
No refunds will be given for any un-used portions of pre-paid package purchases. We are selling packages to you in good faith that you will complete them. To ensure you use your entire package, we ask that you book your classes/sessions in advance.
For cancellations of an appointment, class or event made at least 24 hours in advance, Tetbury Pilates will provide a refund of any payment or advance deposit For no-shows or cancellations provided less than 24 hours in advance, no refunds or credits will be provided

Privacy Policy

We take your privacy seriously.
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
All emails and newsletters from our sites allow you to opt out of further mailings if you wish to do so.
Tetbury Pilates will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.