Terms and Conditions
Please arrive on time for your class. All classes are structured with a warm-up, to prepare your body for the workout and to help avoid injury. If you are more than 10 minutes late, you will not be able to join the class, and your booking will be treated as a late cancellation. Due to health and safety regulations, there are absolutely no exceptions.
Please use Mindbody Online to cancel classes with at least 6hrs notice, the credit for your session will not be used and it will remain on your account.
If you neglect to cancel 6hrs in advance, it will be treated as having been used, whether or not you attend, and you will not be entitled to a refund or to reschedule.
Tetbury Pilates reserves the right to cancel any class that does not have any registrants when registration closes, 2hrs before class start time.
You will receive a Physical Activity Readiness Questionnaire and Informed Consent on your first visit to the studio, which you must complete before you can participate in any class, event, activity, course, workshop or other programme with Tetbury Pilates or studio facilities. Using Tetbury Pilates studio facilities and equipment, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns that there are certain, inherent risks and dangers when taking part in exercise. You acknowledge that you have voluntarily chosen to participate in a programme of physical exercise, and that the body’s response to such exercise cannot always be predicted. You acknowledge that these risks cannot be eliminated regardless of the care taken to avoid injuries. You further acknowledge that the specific risks vary from activity to activity but range from (1) minor injuries such as scratches, bruises and sprains; (2) minor injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, concussions; and (3) catastrophic injuries including paralysis and death. You acknowledge that Tetbury Pilates strongly recommends that you consult with your physician prior to commencing your practice with us and failure to do so, is your responsibility. You will notify us as soon as possible if there are any changes to your physical condition and complete an updated PAR-Q. Failure to notify us of any changes to your condition that may put you at risk of injury is your responsibility. At all times, you will comply with all stated customary terms, posted safety signs and verbal rules given to you by instructors and staff. In consideration of being allowed to participate in and access the Tetbury Pilates studio facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Tetbury Pilates classes and studio facilities, (2) release, indemnify and hold harmless Tetbury Pilates and their respective members, employees, representatives and agents and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in Tetbury Pilates classes or use of Tetbury Pilates studio facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Tetbury Pilates classes and studio facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger and (c) have not been instructed by a physician no to participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in participating in Tetbury Pilates classes and/or using studio facilities and do so at your own risk.
We cannot guarantee specific equipment will be available for your private or duet lessons. If you prefer, for example a reformer workout, please let us know at time of booking so that we can try to accommodate your request.
We may increase our prices at any time. We will give you no less than 14 days notice of such increase by updating our website, our newsletter, social media sites and notice in-studio.
We may at any time, choose to withdraw a type of session, price option or promotion.
Please note the expiration of your purchase. There are no extensions/refunds on any lessons purchased but not used before their expiration.
Returns / Refunds
No refunds or extensions will be given for expired classes or packages.
No refunds will be given for any un-used portions of pre-paid package purchases. We are selling packages to you in good faith that you will complete them. To ensure you use your entire package, we ask that you book your classes/sessions in advance.
We take your privacy seriously.
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
All emails and newsletters from our sites allow you to opt out of further mailings if you wish to do so.
Tetbury Pilates will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.